Refund and Cancellation Policy

Subscriptions

Paid SpaceOS subscriptions, if offered, renew monthly or yearly based on the plan selected. You can cancel auto-renewal in the SpaceOS app or billing portal at any time. Cancellation stops the next automatic charge; you keep access to paid features until the end of your current paid billing period.

SpaceOS fees are for access to business software and usage-based software features. We do not collect rent on behalf of tenants, broker property rentals, sell properties, or operate as a payment institution.

Refunds

Subscription fees are generally non-refundable after a billing period starts. We will review a refund or account-credit request where there is a duplicate charge, an incorrect charge, a failed paid-plan activation, or a verified SpaceOS service issue that prevented meaningful use of the paid feature. Cancelling because the service is no longer needed does not create a refund for the unused portion of the current period.

Tenant Verification and Usage Add-ons

Tenant verification, Aadhaar QR checks, DigiLocker checks, WhatsApp reminders and similar usage-based add-ons are generally non-refundable once the request has been initiated, consumed, or sent to a third-party provider. Any unused prepaid credits are reviewed case by case and may be refunded or credited at our discretion.

Payment Gateway Fees

Any approved refund is returned to the original payment method where possible. Third-party gateway fees, bank charges, and applicable taxes may be non-refundable or deducted where permitted by law and the payment provider's rules.

How to Request a Refund

Email info@spaceos.in with your account email, payment date, amount, Razorpay/payment transaction ID, plan, and a brief description of the issue. Please submit the request within 14 days of the charge. We aim to acknowledge requests within 3 business days and complete the review within 7 business days. If approved, the time for funds to appear depends on your bank or payment provider.

Chargebacks and billing questions

Please contact us first so we can investigate a billing issue quickly. If a charge is disputed with your bank or payment provider, access to the related paid plan may be temporarily restricted while the dispute is reviewed.

Changes to this policy

We may update this policy when our plans or billing processes change. The version in effect on the payment date applies to that payment, except where law requires otherwise.